Issue:

When users attempt to search for archived documents using existing search or any previously created search in Archon ADS, the search operation fails with the following error message:

exception.open.search.connectionConnection refused

As a result, users are unable to retrieve archived documents through the search interface.

Example Error:

Root Cause Analysis:

This issue occurs when the OpenSearch service in the Archon ADS environment is not running or becomes unavailable.

Since Archon ADS relies on the OpenSearch service to query indexed archived data, any interruption to this service causes all search requests to fail and results in the Connection Refused error. 

Resolutions:

1. Log in to the ADS server.

2. Navigate to the ADS service scripts directory:

  cd /home/ubuntu/ADS/DeploymentScripts/services/ADSjar_scripts

3. Verify the status of the OpenSearch service by executing the following script:

  sh service-status.sh

4. If the OpenSearch service is found to be Stopped or Not Running, start the service using:   

sh opensearch-start.sh

5. Wait for a few minutes to allow the OpenSearch service to initialize completely.

6. Verify that the service is running by executing:   

sh service-status.sh

7. Refresh the Archon ADS application.

8. Perform the search again to confirm that the issue has been resolved.


Need Further Assistance?

If you continue to experience the issue after restarting the OpenSearch service, please contact the Platform3 Support Team.

📧 support@platform3solution.zohodesk.com